FNOL Call Center
Most insurance policy holders are unaware that when they first contact their insurance company to report damage or theft, they are contacting a FNOL Call Center. When firm makes the important decision to outsource to Ordertaking.com, we’ll help callers make a seamless, professional connection when they report a loss of property, a First Notice of Loss.
We operate 24/ 7, 365-days a year, providing excellence in customer service and accurately capturing claims data.
Since 1969 Ordertaking .com, has provided a complete FNOL Call Center entirely based in the USA. Our representatives have the latest technology. We are fully staffed to meet your insureds’ needs: we employ customer care representatives who are articulate, bilingual speakers of several languages, including Spanish, and who have experience in various aspects of the insurance industry. Our staff works quickly to answer claim calls and update databases support to all callers, policyholders and agents.
We work swiftly to assist callers. All calls are answered by live operators within five seconds of the first ring, understanding the importance of providing prompt, courteous customer support, especially in FNOL Call Center applications.
We perform many useful tasks for insurers beyond the incident capture. Data received and recorded by our staff can be quickly accessed and downloaded for quick retrieval. Ordertaking .com agents swiftly answer calls and can answer detailed questions from policyholders and agents through accessing insurance company databases.
Our staff receives ongoing training. They are thoroughly screened before they are hired. New employees receive rigorous training on FNOL Call Center procedures, as well as a review of good customer service skills. Coupling the latest equipment with properly trained personnel separates Orderaking.com from its competitors. We are designed to provide excellence in customer support to our clients and their callers.
Insurers frequently outsource all tasks involved in running their customer service divisions, and so Ordertaking.com specializes in creating customizable solutions and script writing, and creating scripts for FNOL Call Center applications is our specialty. All systems are supported by competent IT technicians and programmers. Meticulous voice recording and data backup systems are in place to ensure that the our company runs smoothly, especially during times when we experience a high volume of inbound claim calls.
We provide the insurance industry with well-spoken, courteous operators and representatives. Their knowledge and skills are developed around providing excellence in client relationship building through accurate claims reporting. Choosing Ordertaking.com’s expertise will assist your insurance customers in connecting you’re your company, quickly and professionally during stressful situations.