Order Taking Press
1-800 We Answer acquires Continental Systems, call center division
Industry leader and national telecommunications services provider 1-800 We Answer has acquired the call center systems division of Continental Systems, Inc. Continental Systems, a 60-seat call center, is based in Jacksonville, Florida, while 1-800 We Answer has its national headquarters and state-of-the art call center and answering service in the heart of midtown Manhattan in New York City. This key acquisition by 1-800 We Answer took many months to materialize.
Continental Systems call center currently employs 66 people, while the nearly 40-year old 1-800 We Answer communications company employs approximately 100. Continental Systems specialty area is receiving first loss notices for property and casualty insurance companies. Continental Systems also is the customer service and telephone order center for retailer Body Central, a Jacksonville, Florida based nationwide women's casual clothing company with stores located throughout the South, Midwest and Southwest United States.
Robert Porter, President & CEO of 1-800 We Answer told the press “I am excited by this important acquisition. I believe that by acquiring Continental Systems’ Call Center we will further broaden our national customer base, especially in the southern region of the US as well strengthen our position in two industries important to us: insurance and retail. We have every intention in remaining an industry leader. Key acquisitions should always lead to the growth of a company, and we consider the purchase of Continental Systems Call Center an opportunity to expand our services into different areas of business, and different areas of the US.”
1-800 We Answer’s corporate mission is to be the best communications company on the planet! Expanding operations into Florida through this acquisition will make this goal a reality. This important purchase will strengthen 1-800 We Answer’s leadership position in the Answering Services Industry, and spotlight the excellent work that 1-800 We Answer and Ordertaking .com do for the insurance and retail sectors.