Order Taking Services
Order taking makes the business world go ‘round. Order taking requires people skills, product knowledge and operational accuracy. Ordertaking .com hires select staff who are dedicated to making sure that your orders are correct… the first time, the next time, everytime.
Ordering by telephone is an aspect of retail that’s not going to disappear any time in the near future. While online shopping continues to appeal to more and more consumers, the click-to-order system has a few drawbacks. Online order taking systems are great at making ordering easy, but web store pages and individual item pop-ups are limited at answering detailed questions about a product or service. Print catalog order taking systems can be ported to a web store format, but traditional customers might prefer traditional methods of speaking with a customer service representative over the telephone. This means that all retail and wholesale trade businesses need to develop an order taking system that serves their longtime customers, and also helps attract new business.
A great order taking center, staffed by truly knowledgeable order taker professionals, is the lifeline of any retailer who has a web store and a print catalog. When callers interact with the ordertaking reps who are selling your products, you want to make sure they’re personable, professional and have the information they need to quickly and completely answer customers’ questions. Not every order service can fill all of these requirements.
Ordertaking .com can provide your business (print or web) with a call center staffed by the best ordertaking professionals in retail. Our talented order takers are happy to help your customers with their purchases, and happy customers will spread the word about your company’s great customer service. Our ordertaking service runs on proven technology and software, and we can run your sales and call reports within a few moments of your request. We’re able to create ordering scripts and order forms for you that will support your print-only catalog or ad-based business, and we can also interface with your existing e-commerce website. We can easily accommodate high-call volume ordering clients. Our order taking database programmers make it possible for your ordertaking representative to quickly retrieve the answers to any question: customer service issues are our specialty.
Order taking on the web allows everyone to access your website's live agent callback feature. Live Type Chat over the web, Toll Free Access and Instant Response/Call Back for live interaction with our agents combine to create a more user friendly web experience. Our agents will answer any questions, complete orders on a real time basis, personalize a script, complete an application or provide any other additional information you supply. We will also provide real time information, specials, and updates. Upon completion of your order our system will automatically deliver the order via e-mail or in other formats if needed.
Order taking without a website allows companies' phone calls to be handled by our live agents 24 hours a day, 7 days a week. Any set of instructions may be submitted to forward to your customer, such as product information, specials, cross selling opportunities, pricing, payment options etc. We can also provide you with a web page on our site if desired to receive orders from the net. We provide full support to keep your web page current with whatever information you desire.
Order taking through a combination of live agents and voice mail services allows your companies' calls to be processed through voice mail instructions that you submit along with the option for your caller to speak to a live agent simply by hitting "0" on their telephone.
Contact Ordertaking .com today to learn how to deliver better service to your catalog customers, and deliver phenomenal customer service for your e-commerce venture today! Ordertaking .com makes it easy for retailers to sign with our order taking service. We offer clients affordable pricing, easy terms of payment and effective sales technology that will take your customer service experience to the next level and grow your business. Give us a call today.